No wait health care for children

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Published: Feb 12, 2014
DOI: https://doi.org/10.5750/ijpcm.v3i3.392
Keywords:
Wait times patient access pediatrics

Main Article Content

Paul Rosen
Clinical Director of Service and Operational Excellence, Nemours, Wilmington

Abstract

Many health care organizations have delivery systems that produce waiting and delays for children and their families.  Families experience stress from having an ill child.  That stress is compounded by delays in care.  This article discusses the concept of removing waits for children and families seeking health care.  No waits can be achieved by the following: 1. Understanding the person centered perspective around  access to care. 2. Measuring and closing gaps in appointment supply-demand imbalances. 3. Adopting tools for continuous improvement. 4.  Meeting family expectations and  5. Using modern technologies for communication with families.

Article Details

Issue
Vol. 3 No. 3 (2013)
Section
Regular Articles
Author Biography

Paul Rosen, Clinical Director of Service and Operational Excellence, Nemours, Wilmington

Paul Rosen, MD, MPH, MMM serves as clinical director at Nemours, a pediatric health care institution serving children and families across 4 states in the U.S  He teaches a course at the medical school level on the patient experience.  His interestes are person-centered care and improvement of health care delivery.

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