A Practical Guide to Delivering Personalisation: Person-centered Practice in Health and Social Care, (Sanderson, H. & Lewis, J). London: Jessica Kingsley Publishers, 2011. ISBN 978-1-84905-194-1.

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Margot Elizabeth Lindsay


In 2007 The Government published “Putting People First”, a shared vision and commitment to finding new ways to improve social care in England.  While the focus on this legislation was providing personal budgets rather than local authority Social Services managing care, the policy means more then personal budgets.  It means people having real choice and control over their support on a day-to-day basis.  It is about putting individuals firmly in the driving seat of building a system of care and support that is designed with their full involvement and tailored to meet their own unique needs.  To deliver personalised services, we need to know what is important to a person; how to best support them; the way they communicate and make decisions.  It is also important to assess how personalised services are being delivered – what is working and what is not working. 

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Margot Elizabeth Lindsay

Research Department of Mental Health SciencesAssociate Staff