Main Article Content
Chartered Society of Physiotherapy. (2000). Chartered Physi-otherapists working as Extended Scope Practitioners: Information paper no PA 29, Professional Affairs. Department London: Char-tered Society of Physiotherapy.
Chartered Society of Physiotherapy. (2008). Scope of Physio-therapy Practice 2008: Information paper no PD001, Practice and Development. Department London: Chartered Society of Physio-therapy.
Department of Health. (1991). The Patient’s Charter and you: A Charter for England. London: Department of Health.
Department of Health. (2000). The NHS Plan: a plan for in-vestment, a plan for reform. London: Department of Health.
Department of Health. (2004). The NHS Improvement Plan: Putting people at the heart of public services. London: Department of Health.
Department of Health. (1998). HSC 1998/201: Working Time Regulations implementation in the NHS. London: Department of Health.
Department of Health. (2006). The Musculoskeletal Services Framework: A joint responsibility: doing it differently. London: Department of Health.
Department of Health. (2010a). Delivering the 18 week patient pathway: Top tips for Orthopaedics. Available from http://www.18weeks.nhs.uk/Content.aspx?path=/achieve-and-sustain/Specialty-focussed-areas/Orthopaedics/top-tips/ (3rd May 2010).
Department of Health. (2008a). High Quality Care for All- NHS Next Stage Review. London: Department of Health.
Department of Health. (2008b). The NHS in England: The operating framework for 2009/10. London: Department of Health.
Department of Health. (2010b). The NHS Constitution for England 2010. London: Department of Health.
Kersten, P., McPherson, Klattimar, V., Breton, A. & Ellis, B. (2007). ‘Physiotherapy extended scope of practice – who is doing what and why?’ Physiotherapy 93 (4), 235-242.
McPherson, K. & Reid, D. (2007). New roles in health care: what are the key questions. Medical Journal of Australia 186 (12), 614-615.
Goodrich, J. & Cornwall, J. (2008). Seeing the person in the patient: The point of care review, London: Kings Fund.
The Picker Institute Europe (2010) Available at: http//www.pickereurope.org (accessed December 22, 2010).
Gerteis, M., Edgman-Levitan, S., Daley, L. & Delbanco, T. (eds) (1993). Through the patient’s eyes. San Francisco: Jossey-Bass Publishers.
Parsons, S., Winterbottom, A., Cross, P. & Redding, D. (2010). The quality of patient engagement and involvement in primary care: An inquiry into the quality of general practice in England. London: The Kings Fund.
Sizmur, S. & Reading, D. (2009). Discussion paper 1: Core domains for measuring patients; experiences of care. Oxford: Picker Institute Europe.
Sizmur, S. & Reading, D. (2010). Discussion paper 2: Key domains of experience of hospital outpatients. Oxford: Picker Institute Europe.
Hammond, R. (2007). Editorial-Individuation through socia-lization. Physiotherapy Research International 2 (3), 123–125.
Sanders, C. (2003). (2003). Application of Colaizzi’s method: Interpretation of an audible decision trail by a novice researcher. Contemporary Nurse 14 (3), 292-302.
Parasuraman, A., Zeithaml, V.A. & Berry, L.L. (1991). Re-finement and reassessment of the SERVQUAL scale. Journal of Retailing 67 (4), 420-450.
Means, B., Nigam, A., Zarrow, M., Loftus, E.F. & Donald-son, M.S. (1989). Autobiographical memory for health-related events. Vital and Health Statistics 6, 1–37.
Morse, J. (2000). Determining Sample Size. Qualitative Health Research 10 (1), 3-5.
Carpenter, C & Suto, M. (2008). Qualitative research for occupational and physical therapists: A practical guide, Oxford: Blackwell.
Braun, V. & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology 3, 77-101.
Moustakas, C. (1994). Phenomenological research methods. Thousand Oaks, CA: Sage.
Holloway, I. & Todres, L. (2005). The status of method: flexibility, consistency and coherence. In: Qualitative research in health care (ed. Holloway, I.) pp.90-103. Maidenhead: Open University Press.
Metcalfe, C., & Klabber Moffatt, J. (2005). Do patients' expectation of physiotherapy affect treatment outcome? Part 1: Baseline data. International Journal of Therapy and Rehabilitation 12 (2), 55-62.
Barron, C., Klabber Moffatt, J. & Potter, M. (2007). ‘Patient expectations of physiotherapy: definitions, concepts and theories’ Physiotherapy Theory and Practice 23 (1), 37-46.
May, S. (2001). Part 2: An exploratory qualitative study into patient’s satisfaction with physiotherapy, Physiotherapy 87, 10-20.
Chartered Society of Physiotherapy. (2005). Core Standards of Physiotherapy Practice. London: Chartered Society of Physio-therapy.
Thompson, A. & Sunol, R. (1995). Expectations as determi-nants of patient satisfaction: concepts, theory and evidence. In-ternational Journal for Quality in Healthcare 7 (2), 127-141.
Mead, N. & Bower, P. (2000). Patient-centeredness’ concep-tual framework and review of the empirical literature. Social Science & Medicine 51, 1087-1110.
Beattie. P. & Nelson, R. (2008). Preserving the quality of the patient-therapist relationship: an important consideration for value-centred physical therapy care. Journal of Orthopaedic & Sports Physical Therapy 38 (2), 34-35.
Reeve, S. & May, S. (2009). Exploration of patients’ pers-pectives of quality within an extended scope physiotherapists’ spinal screening service, Physiotherapy Theory and Practice 25 (8), 533-543.
McPherson, K., Kersten, P., Lattimer, V., Breton, A., Ellis, B., Kaur, D. & Frampton, G. (2006). A systematic review of evidence about extended roles for AHP's. Journal of Health Ser-vices Research and Policy 11 (4), 240-247.
Department of Health. (2010c). The NHS White Paper ‘Equity and Excellence: Liberating the NHS. London: Department of Health.
Bradbury-Jones, C. (2007). Enhancing rigor in qualitative research, Journal of Advanced Nursing 59 (3), 290-298.
Curry, A. & Sinclair, E. (2002). Assessing the quality of physiotherapy services using SERQUAL. International Journal of Healthcare Quality Assurance 15 (5), 197-205.